I’ve been very fortunate. I feel very thankful. I’ve been able to come home and do some fun things and make it exciting for people here at home. — Roger Clemens

Deep Abiding Devotion

 
Aevia — Consider the Source

© 2011 The Aevia Charitable Trust — Robert H. Kalk – Lead Trustee

I’m thankful for every moment. — Al Green

Deep Abiding Devotion

 
Aevia — Consider the Source

© 2011 The Aevia Charitable Trust — Robert H. Kalk – Lead Trustee

I am thankful I can see much to admire in all religions. — Alfred Russel Wallace

Deep Abiding Devotion

 
Aevia — Consider the Source

© 2011 The Aevia Charitable Trust — Robert H. Kalk – Lead Trustee

I am most thankful to Almighty Providence for mercies received, and determined still to press the case into public notice as a token of gratitude. — William Banting

Deep Abiding Devotion

 
Aevia — Consider the Source

© 2011 The Aevia Charitable Trust — Robert H. Kalk – Lead Trustee

He enjoys much who is thankful for little. — Thomas Secker

Deep Abiding Devotion

 
Aevia — Consider the Source

© 2011 The Aevia Charitable Trust — Robert H. Kalk – Lead Trustee

God has two dwellings; one in heaven, and the other in a meek and thankful heart. — Izaak Walton

Deep Abiding Devotion

 
Aevia — Consider the Source

© 2011 The Aevia Charitable Trust — Robert H. Kalk – Lead Trustee

Be thankful for what you have; you’ll end up having more. If you concentrate on what you don’t have, you will never, ever have enough. — Oprah Winfrey

Deep Abiding Devotion

 
Aevia — Consider the Source

© 2011 The Aevia Charitable Trust — Robert H. Kalk – Lead Trustee

Be thankful for problems. If they were less difficult, someone with less ability might have your job. — James A. Lovell

Deep Abiding Devotion

 
Aevia — Consider the Source

© 2011 The Aevia Charitable Trust — Robert H. Kalk – Lead Trustee

Appreciation is the highest form of prayer, for it acknowledges the presence of good wherever you shine the light of your thankful thoughts. — Alan Cohen

Deep Abiding Devotion

 
Aevia — Consider the Source

© 2011 The Aevia Charitable Trust — Robert H. Kalk – Lead Trustee

“Hi Scott, this is Steve.” Scott Steckley asked: “Steve Jobs?”
“Yeah,” Jobs said. “I just wanted to apologize for your incredibly long wait. It’s really nobody’s fault. It’s just one of those things.”
“Yeah, I understand.”
Then Jobs explained that he expedited the repair of Steckley’s computer. “I also wanted to thank you for your support of Apple,” Jobs said. “I see how much equipment you own. It really makes my day to see someone who enjoys our products so much and who supports us in the good times and bad.”
Jobs got directly involved in customer service, which was a part of Apple’s business for which he exercised a great deal of attention and patience. He fielded e-mails about broken laptops and intervened on support calls. CEOs of public companies are generally hands-on, but Jobs was involved in practically every detail.
When a customer asked Jobs via e-mail in 2008 why BlackBerry owners could tether their phones to their computers for wireless Internet access but the same could not be done with an iPhone, Jobs wrote, “We agree, and are discussing it with ATT.” The feature eventually came.
The value of using front line customer support to inform product development is unique in a marketplace characterized by surveys that yield a filtered view of customer relationships. The Jobs approach is truly refreshing in a world that often outsources relationship management.
Aevia — Consider the Source