Skills for the Listener

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Continuing our discussion with Ramona Johnson

In this interview segment certain key points emerged including the need for acknowledgement, affirming and prompting as when we might say “I hear you” and “tell me more.” Probing questions may provide clarification and help the speaker to hear themselves in new ways. Feedback such as “this is what I heard you say” and what if questions and providing time for reflection can help the speaker to develop a vision, recognize their self-worth, and gain valuable insights as to how others may perceive them.

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